Delivery and Dispatch Policy.
Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
If we are unable to dispatch your order within 10 working days, we will contact you by e-mail with an estimated dispatch date and offer you either alternative products or
the option of cancelling the order. The contract between you the customer and us the supplier is deemed to be accepted upon dispatch of goods.
U.K. Deliveries are made by standard ‘signed for’ shipping services, currently Royal Mail and APC Couriers, taking between 2-4 working days. If you have provided a valid Mobile Telephone number and Email address, our courier will send SMS/Emails regarding delivery date.
Weekends/bank holidays are NOT classed as working days.
International Deliveries are made by British Parcel Force/Royal Mail, currently taking between 7 - 14 working days, however, please allow up to 28 days depending on the area/country of delivery.
Please note that we are not responsible for the goods once they have left the UK and that deliveries are then in the hands of each individual countries delivery service agents.
Scottish/Irish and International Addresses.
For addresses in Inverness, Aberdeen, Tain and areas considered Highland by courier companies, you must choose the delivery country - 'Scottish highlands, areas North of Dundee.'
Should you choose the incorrect delivery country, (i.e. UK Mainland for Scottish highland/outlying areas, Ireland & all international addresses) then your order will be held until the correct fees have been paid. We will contact you to arrange this. Delivery costs are clearly shown when choosing the correct delivery area.
Embroidered items: We aim to deliver embroidered goods within 10 working days of receipt of order and payment in the case of standard designs, and within 10 working days after order, payment and approval of new, digitised bespoke design work.
These timescales increase at peak periods such as Christmas/Easter.
Please note that bespoke embroidery cannot be cancelled or returned for exchange.
International and Export orders.
Please note that the customer is liable for any Import duties payable upon goods reaching destination country. Please also be aware that all international orders are
sent using International signed for delivery where possible and we are not responsible for the delivery of such goods once they have left the United Kingdom.
We endeavour to dispatch goods as soon as possible, but cannot be liable for delays in deliveries to ourselves from manufacturers, courier delivery times, acts of war,
terrorism or natural disaster or seasonal occurrences (i.e. Christmas/Easter) or delivery delays to you our customer, due to circumstances which may be beyond our control,
e.g. Industrial Strike, Severe weather conditions, International delivery services, acts of war, terrorism, natural disaster or seasonal occurrences.
Should you not be available to take delivery of your parcel, our courier OR Royal Mail services will leave a card in order for you to arrange an alternative delivery time.
There will be only ONE attempt at delivery and if no contact to arrange an alternative delivery day has been made within 7 days of the first attempt then the goods will
be returned to us and a further fee will be payable to resend them to you.
Specification of goods whilst every effort is made to maintain correct pictures and descriptions of good offered, we cannot be held responsible for changes or amendments made by
individual manufacturers, which may be made at any time and without notice in the pursuance of improved design/quality. Images are provided for illustration of colour/general
appearance only, for a description of the items offered please refer to the actual description area within the shopping area of the website.
Unless you provide us with your own *translation then by purchasing this service from us you are accepting our terms and conditions of sale and agreeing to
accept our translation. Bear in mind that each translator can translate in a slightly different way due to Japanese dialects, as this is a phonetic language.
Be aware that translations that are computer generated are not consistent or indeed at times, correct. *Katakana translations for western names which are provided
to us will be completed free of charge, however Kanji translations (Club names, Associations, phrases etc) have to be made individually and a once only
digitising fee of £25.00 is applicable. Korean is translated by an outside source and use of our service indicated acceptance of the translation provided.
You are free to provide your own Korean translations which will be completed free of charge up to 8 characters. For phrases/club names longer than 8 characters a
separate charge will be due and we will email you with details once your order is received.
Damages/shortages Please ensure that if, when you receive your delivery, the parcel is obviously damaged, write 'DAMAGED' on the Couriers delivery note. Claims cannot be made if
this is not adhered to.
If when checking your goods against your invoice you have a shortage, damaged or incorrect item please inform us of the shortage by either Email within 3
working days of receipt of goods.
If goods are lost, damaged or destroyed after delivery to you, but prior to title passing, the purchaser will indemnify Carter Brown Systems Ltd against any
loss incurred provided such loss, damage or destruction does not result from our negligence. This may be the case where you have requested our delivery agent to
leave goods ‘in a safe place’ or a ‘designated place (i.e. behind bin/over fence etc) and the items are subsequently stolen from this place.
Liability We cannot accept any liability for damage to property, or injury through use of equipment purchased from Carter brown Systems Limited TITLE of goods remains with
Carter Brown Systems Ltd until full payment has been received. Back ordered goods. All goods are subject to availability.
Back orders will be shipped as soon as available. No additional carriage charges will be payable for back orders. Guarantees.
Goods are guaranteed to be of merchantable quality/Fit for purpose and any guarantees that may be offered by Manufacturers will be applied.
The contract between us is deemed to be complete upon dispatch of goods. Goods are displayed as an invitation to treat and once an offer has been made, our acceptance of that
offer is only complete when goods have been dispatched.
We reserve the right to decline orders for a variety of reasons, which may include:
- We are unable to gain authorisation for your credit/debit card.
- We are unable to reconcile the address given against the cardholder address.
- You refuse to provide further proof of identity/address when requested to do so.
- We are unable to confirm the order as the email address given is invalid.
- Your risk score is between 34 and 100*
- An error has been made by us in the display of pricing of goods on our web site.
This list is not exhaustive, and should we decline an order we will refund the original card details and where possible send a refund notification to the email address given on the order.
Where your *risk score is considered high, we will contact you by telephone if you have given a contact telephone number or by email, in order to request proof of ID/address details,
prior to releasing an order for dispatch.
Carter Brown Systems Ltd use a risk scoring service in the fight against credit-card fraud, and this service is widely used by banks and other financial institutions as
well as internet merchants and has become industry standard.
Risk scoring commences at -31; the higher the risk score number, the higher the perceived risk in shipping goods.
We are pleased to confirm that our policies are in accordance with the UK Consumer Contracts Regulations 2014, that we are ICO/GDPR (2018) Registered, Registration No: Z7180404 and fully PCI DSS compliant.
Your statutory rights are not affected.